La Student and Undergraduate Secretariat receives the public only by appointment, which must be made through online booking, on the following days and times:

• Tuesday from 11:00 a.m. to 12:30 p.m.
• Thursday from 2:00 p.m. to 3:30 p.m.
• Friday from 1:30 p.m. to 3:00 p.m.

Only one person is allowed to enter the counter at a time, and there is no access to the Secretariat premises without a reservation.

Information may be requested on the following topics:

• certifications
• validation/recognition of exams
• registrations
• enrollment years after the first
• degree/certificate procedures
• original parchment release
• waiver of studies/transfer
• access selections
• suspension/interruption of studies
• fees/contributions/refunds